PRINTING PROBLEMS

Determining the cause of the problem
Before you can successfully resolve a printing problem, you need to do some detective work to find where the problem occurs. For example, the problem may be due to file corruption in the PDF form itself, a bad network connection, insufficient memory at the printer, or other causes. The following are a series of steps you can use to pinpoint the problem:

1. Print a different PDF file If the file prints correctly, the PDF file that doesn't print correctly may be damaged.
2. Continue troubleshooting using the solutions in the "Resolving problems printing a specific PDF file from PDF Reader" section of the help guide.

If the file doesn't print correctly, continue with these next three steps:

1. Print another type of file to test if the problem is with the file or with the printer, print a file from another application (e.g., a text file from Microsoft Word or WordPad). If the file prints correctly, you know the problem isn't system-wide.
2. Go to the "Resolving problems printing any PDF file from PDF Reader" section. If the file doesn't print correctly, the problem is likely to be system-wide and not specific to PDF Reader or your PDF files.
3. The problem could be low system resources, insufficient memory on your computer system or the printer, or a poor connection between the computer and the printer.

If the file still doesn't print correctly, continue with the following next steps:

1. Restart your computer, and then print a PDF file If the file prints correctly, your system may have been out of memory or resources.
2. Print from another computer If the file prints correctly, the computer you first tried to print from may be unable to connect to the printer or the network correctly. Contact your network administrator or consult your network documentation.
3. If the file doesn't print correctly, continue with the next step.
4. Reset your printer's memory.
5. Turn your printer off for at least 15 seconds, and then restart it to remove anything that may be cached in the printer's RAM (Random Access Memory).
6. Print the PDF file again. If the file prints, the problem was full printer memory.

If the file doesn't print, continue with the next step:

1. Print a PDF file to another printer If the file prints correctly, the computer you first tried to print from may not be connected to the original printer because of a communication, hardware, or memory problem.
2. Make sure that the printer is turned on and connected properly.
3. Run a self-test on the printer to make sure that it's working correctly. For instructions, see the printer's documentation.
4. You may want to also contact your network administrator for assistance. If the file doesn't print correctly, go to the "Resolving problems printing any file from any application" section.

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USING THUMBNAILS FOR RANGE PRINTING

Did you know that you can use the thumbnails to determine a range of pages to print? Display the Thumbnail Tab (Window>Show/Hide Thumbnails. To select noncontiguous pages (pages that aren't next to each other) use the Control Key and select the Page Thumbnail (see Fig 1.1).

Fig 1.1

To select a range of pages, for example page 12 to 44, first click page 12 then hold down the SHIFT key and click Page 44, PDF will select pages 12 to 44. To select multiple ranges (e.g. 12 to 44 and 78 to 90) highlight the first series then hold down the SHIFT Key and drag an area around the second series of thumbnails. Now when you select 'Print' from the File Menu an otherwise disabled option 'Selected pages' will be selected, when you click print, PDF will only print the pages you selected (see Fig 1.2).

Fig 1.2

Note: Your 'drag area' should start in the dark gray background area behind the thumbnails, not over a thumbnail.

We have a free print range plug-in, you can download! (Click to download now).

E-mail your PDF or ProForce Software tips to support@proforcerealestate.com

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